Practice scenario· ConceptGenerated practice
A guest asks, 'What exactly is Casa Neos — is this tapas?'
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Casa Neos · Service Academy
Master the Art of Service
Learn the standards, language, food, beverages, and hospitality philosophy that define the Casa Neos experience.
Meet your coach
“Good evening, welcome to Casa Neos. My name is Umit. Have you dined with us before? May I offer still or sparkling water for the table to begin?”
Source: Day 1 Onboarding
Your path · Learn → Hear → Practice → Complete
Approved scripts · read & hear Umit
The Casa Neos spiel
Approved script“Good evening, welcome to Casa Neos. My name is … and I will be taking care of you tonight. A little explanation about the concept: our motto is Kairos, coming from the Greek, being at the right place at the right time. Our inspiration is a Mediterranean cuisine inspired by the Mediterranean coast — you will find inspiration from Greece, Italy and the south of France. We offer a 2-hour coursed meze dining experience with dishes to share for the table. We have a free-flow kitchen — as soon as the food is ready, it will come to your table to guarantee the best consistency, temperature and quality of the dish.”
Source: Service Standards, p. 1
Training cards
Kairos (Greek): being at the right place at the right time. It drives every service decision at Casa Neos.
Source factSource: Service Standards, p. 1
Practice scenario· ValuesGenerated practice
A new hire asks what EPIC Hospitality means in practice.
Which four words make up EPIC Hospitality?
Practice scenario· Zero toleranceGenerated practice
A coworker jokingly asks another server to swipe them in because they're running late.
What should you do?
Practice scenario· Verbal precisionGenerated practice
A guest thanks you for refilling their water.